Many of the world’s largest companies are using this strategy to increase their customer base. Do you want to know why? Read on.
To understand this topic, let’s first understand what customer experience is all about; it is all the memories that your customers collect during the purchase process of one of your products, including the emotions they felt while interacting with your company’s Customer Service agents, among them tranquility, anger, satisfaction, etc.
Why have companies realized that this is such an important factor for their brand?
Did you know that 73% of people cite customer experience as an important factor in their purchasing decisions? This according to a survey conducted by PwC.
This works in every company that offers a service or a product. Has it ever happened to you that you enter a website of a product you are looking for and there is not enough information to convince you to buy it? Maybe you think that the company is not legitimate, or since there is not enough information about the product, you don’t know if it can be useful for what you are looking for. Then, you leave the page and end up comparing it even at a higher price at the corner store.
That is where Customer Service must attack and retain the customer, this is why it is so important to have a good Customer Service team that cares about solving the needs of each new and old consumer, eye, this applies to both digital and physical stores.
Customer Service is the key to customer retention. When consumers know that there is someone there to answer their questions or concerns, they will feel more relaxed and confident, and may even end up taking more than expected just for having a good assistance to guide them in their purchase process.
That is what we work for at Flovi, to make your customers feel at ease and confident to buy your products. It also increases your customers’ loyalty to your brand. So you may wonder, what is the benefit behind all this? How does customer loyalty benefit your company? Simple, in case you didn’t know, customer loyalty benefits your company. compradores habituales gastan un 33% more than the new ones. Why? Because your brand, your products and your Customer Service agents have been in charge of making that customer feel confident so that tomorrow, in case there is a problem with the product, you will solve it effectively and accurately.
At Flovi we make sure that your customers are satisfied with your customer service so that they feel confident to continue buying. Every day we work to improve our Customer Service strategies and create a commitment from our agents to your company.
We can help you increase customer satisfaction and increase sales for your business. If you would like to learn more about all that Flovi has to offer your company, just CLICK HERE, and forget about having to worry about your company’s Customer Service.
