Did you already know the benefits of providing good Customer Service in your company? No? Well, here Flovi tells you…
According to a survey conducted by Ovum, More than 80% of consumers in Australia, Europe, New Zealand and the U.S. say they have stopped buying services or products from a company after a bad customer experience. Do you know what that means? If a new or old customer of your services is poorly served, even if they have been loyal to your company for years, they are likely to change your brand for another one that offers good customer service.
“A well-served customer could be more valuable than investing $10,000 in advertising,” said Jim Rohn, a business expert who made important contributions in the business world.
What happens when we offer good Customer Service?
There are a series of consequences when a good service is provided, it is like a chain that works as follows: we create a loyal customer, who will continue to make use of your services and buy your company’s products, so we have the first benefit:
1. Increased brand loyalty: The better the customer service and products your company offers, the more loyal customers you will create and the more they will become regular customers.
2. Completely FREE advertising: EIf they have the opportunity, your loyal customers will recommend you to their family and friends, creating more customers. Did you know that 72% of consumers say they would share a positive experience with a brand with more than 6 other people? This according to a report by ThinkJar. Just imagine what could be achieved by having only 3 loyal customers.
3. Increasing your Brand Popularity: The more customers you have, the more your brand will be on everyone’s lips, thus increasing your brand’s popularity.
4. Improve customer satisfaction: By improving the customer service your company offers, at the same time we improve customer satisfaction and your company will be recognized for your products and the good service you provide.
5. Reduced advertising costs: You will no longer have to pay so much for ADS and spend money on advertising campaigns, your customers will be your best and biggest advertising campaign.
6. Increase your company’s revenues: As we pointed out earlier, the benefits of offering good customer service act as a chain of consequences; if your company has more customers and popularity, it will increase your product sales, increase your company’s revenue and decrease your company’s expenses.
Just take into account this study conducted by Zendesk, in which it was found that 90% of the companies with the greatest increase in sales said that they had invested in improving their customer service systems.
What about you, entrepreneur? Do you want to increase your business sales by improving Customer Service as well? Then we introduce you to a useful tool that assists you in managing the customer service of your company in an optimal and simple way: we are Flovi, ordinary human beings eager to help you release those burdens that weigh you down.
Remember, improving customer service is not just another cost, it is an investment that will make you and your company grow.
For more information about our services, just CLICK HERE and become one of those entrepreneurs who put their customers as priority #1.
