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We take care of your company’s customer service.
Our dedicated team is committed to delivering unparalleled customer service that brings you a lot of peace of mind.
Partner with us and experience the benefits of a top-notch customer service department.
We can take care of your business’s customer service.
We’ll work hard to elevate your brand and build authentic connections with your customers!
We make sure our dedicated team is fully trained to align with your brand and establish organic connections with your customers.
Our team manages everything related to the communication between your company and your customers. We've got your back, managing every aspect of the relationship between your company and your customers.
Use the power of data-driven success with our monthly performance reports and monitor your team's performance and key metrics with ease.
Shiv Singh
We optimize the response capacity of your communication channels: Mail -Social Networks -Chats.
No matter where in the Americas your customers are located, the equipment will adapt to your business needs.
With Flovi you save the investment in customer support software (Zendesk, Gorgias…)
Our mission is that all business owners and entrepreneurs have the opportunity to establish a team focused on customer service regardless of their industry.
*All of our plans require a 3-month commitment. Please see our terms and conditions for more information.
Days per Week: Customize the days you want Flovi to work.
Hours Per day: Arrange the availability of your customer service team. Restrictions may apply.
Customer Support VA: Dedicated to learning and understanding your product or service and assisting your customers.
1 QA specialist: In charge of monitoring your VA, supervising interactions, constant improvement and adjustment.
1 Account Supervisor: In charge of the team, communication, guides, reports, and the implementation of requested changes.
Monthly Metrics Report: Performance PDF report.
Customer Support Guide: Personalize customers support guide for your company. Only delivered after 3 months of service.
Email, Chat, Calls: We will be available on any or all these channels based on what you need and request.
Social Media: Instagram, Facebook, Tiktok, LinkedIn.
Customer support: Our team will be in charge of communicating with your customers.
Logistic Support: Tracking, follow up, and communication with carriers and customers.
We know that having an ally focused on customer service can give you an edge over your competition. Flovi is the company to create that alliance, no matter what niche your business is in.
Our team will not require you to invest additional time in training, processes or management, as all of this is included in our packages.
Our mission is to provide you with the opportunity to establish a customer service team no matter what type of business you have.
The service is simple, Flovi will take care of the tasks related to customer service for your business. Our team will exclusively attend your company’s emails, chats and social networks.
Your partnership with Flovi leaves your customers in expert hands, the trained team will attend them following the voice and tone of your brand to create organic connections because we understand that they deserve to be served exactly as you imagine.
Through Flovi’s platform you will have access to the technical information of the operation, you will be able to measure KPIs, team behavior and receive reports from the campaign supervisor. You will be able to notify any important changes that your customers need to know, online business requires flexibility and Flovi will be there for you.
In case you want to modify your payment plan, our team will give you suggestions based on the operation data so you can make the best decision.
The benefit of hiring a BPO company focused on customer service is to gain time and peace of mind to dedicate to aspects of your business that need your attention.
We can help you with your suppliers. If you have a dropshipping business and you need the team to be in contact with your supplier, monitor lost packages, pending or cancelled shipments, Flovi will take care of the necessary follow-ups.
Any business that falls into the following categories can partner with Flovi:
If you want to confirm if you need to make an alliance with Flovi, you can ask yourself the following questions:
If you don’t find your niche but want to partner with Flovi click here and we will be contacting you soon.
Unleash your true potential with Flovi! We are a passionate team of experts, dedicated to freeing you from the weight of your customer support worries. Say goodbye to stress and hello to a brighter, more fulfilling future with us!
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